Not able to open account as I dont have surname

Item: Edgars
Rating: 2
Author: Shaik J

I dont have surname and the same is in my passport. When I submitted my passport as ID proof Edgars people were questioning me why don't I have surname. I said I dont have surname, that is how my name was. After submitting my payslips where I'm working also they didn't accept. What is the issue with not having a surname for a customer for opening Edgars account.

Helpful (0)

Replies (1)

Edgars's replyOfficial

07 Jan 2016, 16:14

Hello sjabiulla,

We must sincerely apologise for the overall experience. Please be advised we have referred this query to the New Accounts department to address. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply07 Jan 2016, 16:14

Official