1 reviews | Active since Aug 2015
Not able to assist due to being on lunch
Went into Edgars in Voortrekker Rd 31/07/2015 16h45 I wanted to pay my account as I usually do month end during my lunch with my ID as i do not have a card and would just like to pay up my account. After standing in the queue i was told i could not be helped as the lady that assists with the account payments via ID is on lunch and i must come back later - i told the assistant that i am not able to as i am on lunch and work untill 22h30 the night! Still no-one was even willing to make an attempt to assit me or just call the assistant from lunch to assit me and spare 10min of her time. Lack of customer service! whether it is your lunch or not 10min wont harm you. I had to go to JetMart in the Mall to be assisted quickly , the service was just as pathetic there as I had to stand around and wait and the assistants were having their own conversation but nevertheless atleast i could be assisted
Hello
Thank you for bringing this matter to our attention. Please note we have notified the store manager of the lapse in service as that is not the type of service that indicates our standards. Our daily mandate is to render excellent customer service and satisfy our customer's needs. We are displeasured to hear that the service was not of good standards. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Hello
Thank you for bringing this matter to our attention. Please note we have notified the store manager of the lapse in service as that is not the type of service that indicates our standards. Our daily mandate is to render excellent customer service and satisfy our customer's needs. We are displeasured to hear that the service was not of good standards. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***