Not a happy customer

<p>There's been a few things that have been bugging me about Edgars at late, my online purchase just made the final blow of my intolerance. Firstly, your cost to keep an account has just become too exhorbitant (I've had the account since 2005 and stuck on a 20 month plan and still get charged a service fee every month after I fought and found alternative cover for your credit protection plan which was around about the same price. Then the store where I shop,Cresta, the staff are so slow, if not *********** (I once had your staff tell me I couldn't get a promotion price (your buy for so much get so much off) as it was only for cash, luckily the lady next to her knew better and managed to give me the dicount on my account) that you should really offer parking incentives as I never know if I am going to make it within the free parking limit when I enter the store. You offer me a voucher to use over December (R75 only) to use on my next purchase. I leave my phone in my car at Sandton City two days before Christmas and there's no way your staff can assist to give me the discount without the voucher (load it on the card like other companies are doing), I buy for over R2000 at Sandton City, get my R75 off and it get's divided between the 10 or so items I bought that day. I return one dress I paid R200 for at Cresta a few days later and the supervisor looks at me and says we are only refunding you R193 as you got a discount on the item (my voucher was valid on my next purchase, not that article, did I not deserve that R75 for the thousands I spend at your store???). It was R7 so I let it slide. The last and final straw is I ordered a pair of work shoes online on the 29 December 2016, it states 2 - 5 working days for delivery (at a store by the way). I called your call centre yesterday and your staff member tells me that it's not at the store - yes, I know this, where is it and when will it be there? She answers, it's still within the 5 - 7 day working window for delivery (do your staff know what your website promises people this ilusive 2 - 5 working days delivery), I then argue that this point and she puts the phone down in my ear. Edgars, you are now my new years resolution, I want to pay off my account and cheers to an 11 year old relationship.</p>