Not a happy chappy ?

Today I was informed by my Fiancee that she received an sms from Edgars indicating her Edgars account was reopened and this without her her concent/request, she cleared up her debt with Edgars in 2016 and closed the account for good reason.

Now she needs to go into a branch and close it again?, how can anyone just reopen an account once it was closed? Imagine she had to change her contact number, she wouldn't have known her account was reopened then she would've sit with the debt at the end of the day without knowing.

The inconvenience caused by major retailer employees.?