Not a Happy Chappy

Called the Edgars headoffice last week Thursday to find out why I am being charged for Edgars Club but not receiving any magazines and when i will be receiving my Birthday voucher as I normally receive it in December .I spoke to James who told me that he will sort out the magazine problem and that I will receive an sms with my voucher number on in the next couple of minutes he confirmed my cell phone number with me as well.Like a fool i waited whole day Thursday ,my birthday came and went This Monday i went to your Tygervalley branch to contact headoffice I spoke to a consultant who told me the guy responsible is on lunch so she cant help me .I then asked for a supervisor spoke to Cynthia who told me that I will receive my voucher in the next two weeks, I asked them to listen to last weeks call and ask James to call me back to explain how procedure can change from last week till this week-I also explained that I wanted to use the voucher on Monday.I received a call from James's supervisor Elsa who told me that they listened to the call and that James gave me the wrong information, I will get my voucher next month,Well I am not Happy with this ,why must I b inconvenienced by this