1 reviews | Active since May 2010
Northgate branch clueless, unhelpful and cheating customers
<p>After seeing Edgards special of 30% of jackets I went to the Northgate branch to buy a jacket. After speaking to 3 different people (one of them a manger) I was informed (after a lot of run around and blaming head office) that even though they had more than 10 signs up across their store stating 30% of selected jackets only one type of jacket was indeed less 30% (ironically enough no sign near those jackets) while all other jackets with signs directly ubove them were not included. The one jacket I wanted was definitely not on sale. </p> <p> </p> <p>After wasting an hour there I left. The following day I happen to be in Clearwater Mall, as I walked through the store I saw the jacket I wanted, took it to a till and all of a sudden it's 30% off there</p> <p> </p> <p>Thanks for wasting my time Edgards and making your customers go to different stores to get what's advertised. I would have loved buying another jacket as well if only my time wasn't wasted the first time around when I actually had time to shop</p>
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the store display and lack assistance .We are currently liaising with the store manager regarding your concerns raised, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the store display and lack assistance .We are currently liaising with the store manager regarding your concerns raised, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
