Non-Service delivery: *** - MRS H VAN BEEK

From: Heila van Beek Sent: 08 February 2019 01:21 PM To: ********** ********** Cc: ********** ********** ********** Subject: Non-Service delivery: ********** ********** 78900 - MRS H VAN BEEK

Dear Quinton,

To date this query has been ESCALATED to death. So many times, I get the same response – that it has been escalated - But still NO document/feedback received. Every time I follow up on this, it keeps getting escalated.

The conclusion I am making now is that Edgars is *****ing my money and calling it a “policy” that I have no access to the information of. That’s THEFT. So then EDGARS must “cancel” this dubious, non-existent “policy” and pay me back every single cent that Edgars have taken in lieu of this fictitious “policy”.

I have already loaded a complaint on Hello Peter and received the standard response I always get- that the matter has been escalated. No More.

Please send me the email details for your Ombudsman. After that – I am making this public to the media.

Heila van Beek ********** 656

From: Quinton Schutters ********** Date: Thu, 31 Jan 2019, 08:41 Subject: ********** ********** 78900 - MRS H VAN BEEK To: ********** **********

Good day, Account number: ********** ********** 78900 In response to your recent communication regarding the above mentioned account, kindly note that we have escalated your query to the relevant department to urgently send you your policy documents for the Edgars Family Funeral Plan. Should you require further assistance do not hesitate to contact us. Please refer all further queries to ********** Regards Quinton Schutters Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services Telephone +***2 | Fax +***6 |Email ********** This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments