1 reviews | Active since May 2015
Non-Responses and lack of customer service in-store
<p>I have 2 policies through my Edgars account and have requested copies of these documents to which one of these documents were sent to me 2 weeks after my request with missing information. The second has yet to grace my mailbox. Does edgars have a customer service or is it just a computer with automated responses?</p> <p> </p> <p>Apart from that i was in one their stores yesterday and needed help finding a display item in one of the boxes on the shelf below, i could not find it myself and there was absolutely no staff in that area to help. I find smaller stores with a much bigger staff compliment than some of these major retailers. They won't help you with what you want but will constantly call you to sell you their useless services which they don't even record properly.</p> <p> </p> <p>I only want 1 thing to be done. To receive my requested documents accompanied by a call to make sure the documents are filled out to my liking. It would be best for the mail to come from a personalised email so there is one person to blame for incompetence instead of the entire business group but i'm happy to blame either for such poor service.</p> <p> </p> <p>Non-response to this will lead me to make a bigger noise and you would not want that.</p>
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been.
Please note we have escalated the policy document request to Accounts department for further and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been.
Please note we have escalated the policy document request to Accounts department for further and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Empty promises for a month now. Queries are always being escalated but let you lapse on a payment and watch your phone go off with a dumbass call centre agent asking when is the account going to be paid. I luckily do not get those calls because my account is always paid up to date but now when i require something and have made enquiries into it for one month, i must continue waiting for my document even after having your automated systems reply to me with a 48 hour waiting period to get a response but it goes on and on and on and each time a different consultant will read this message and escalate it again with a new or same reference number. Does anybody in your office not realise that my complaint and query will not go away until it is dealt with to my satisfaction. I'm not one to give up and the more you delay responding to me, the more time i have to type this and post it in more places than you would like.
Empty promises for a month now. Queries are always being escalated but let you lapse on a payment and watch your phone go off with a dumbass call centre agent asking when is the account going to be paid. I luckily do not get those calls because my account is always paid up to date but now when i require something and have made enquiries into it for one month, i must continue waiting for my document even after having your automated systems reply to me with a 48 hour waiting period to get a response but it goes on and on and on and each time a different consultant will read this message and escalate it again with a new or same reference number. Does anybody in your office not realise that my complaint and query will not go away until it is dealt with to my satisfaction. I'm not one to give up and the more you delay responding to me, the more time i have to type this and post it in more places than you would like.