non response to complaint

aftr my compaint to hellopetet i received the standard mdg tht my complaint hs bn escalated bt nothing hs bn done expect a voice msg stating tht i mst nt go to edgars unless they contact me.basicaly im barred from going tofind out about my phone complaint.later i gt a cal frm a 011 number asking if fatiema hd caled me.i told the lady about the voice msg.gues wht?she said she doesnt knw wht she mst di and say to fatiema bt she wl call hr and gt back to me.tht ws two weeks ago.im stil wthout a phone and nothing hs been done by edgars axcept threaten me by nt going to their store.