Non reflecting payment

I paid my account 20.01.2021, i went to the store a week and a half later to make a purchase only to be told my account is arrears. I sent proof of payment on 01.02.2021 only to be told email address that they provided me is incorrect. i was given another email address where i sent proof of payment, that was on 02.02.2021. Received an automated response on 09.02.2021. I have been on the phone the whole morning with Edgars, was given yet another email address, this is not the third one. I requested to speak to the manager on numerous occasions and they are never available, nor do they return my calls. I am now very frustrated with Edgars, I don't even know where else to turn to for assistance. I checked the reviews and I noticed that they don't even bother commenting on our complaints that's how little they value us.