Non existent service delivery

I purchased an essential item online on the 3rd of May and selected my item to be collected from my nearest store. To date I haven't received any feedback on my order let alone my essential item. During this lockdown I have ordered items from various other stores but Edgars and its pathetic service takes the cake all the time . A suggestion would be to stop accepting online orders until you have cleared out the backlog of pending orders, at this rate consumers will only receive their orders in the next season, but then again you people are greedy for money and hence you will be bankrupt soon .