Non Existent Edgars Customer Service

Customer service that is non existent. I went to Knysna Edgars to return or exchange a bottle of deodorant that was not working.

The Customer Service person explained that as the deodorant had been used it could not be returned even if it was no longer working. She maintains company policy is that only goods in their original packaging that are not used and can be resold may be returned. Great logic as you will never know anything is a reject if it is never used. This is great policy and you can sell any sub standard product and if its used and a customer says it is sub standard, you just say it is used.

I dont think this is Company policy, but stand corrected. Having had the same crowd use misleading information in the past to get a signature to charge fees that should not be charged on your account, I think Edgards can expect more account losses if they dont do something about training their staff in Customer Service.