Non existent customer service reaction to complaint

I spent R3600 in Edgar's Centurion recently for my sons matric dance.

Only to find when I got home they had swooped the belt for the wrong size when getting one with a tag at the check out. So back I went to exchange it.

Then when trying on the whole outfit found out that they had done the same with the shoes so back I went to get the right size shoes.

That's when I became aware of the account offer to get 50% back in vouchers. Hadn't seen one sign. Hadn't been asked by anyone if I was interested.

And they wouldn't let me try and apply - why? I am told it's the same as buying an item and finding it in the sale the next day. No it isn't. You already had the promotion on. This is like having a sale item and not correctly marking it and refusing to give it at the sale price once the customer discovers such.

I read the posts for lack of customer service. And bad service.

Edgar's. You lost me as a customer as you care not for your clients.

Terrible attitude. Terrible service.