Non-Communication over account being handed over

I've been an Edgars account holder since April 2017. As of 26 January 2018, I've been advised that my account has been handed over to the attorneys. I was told that this had taken place 7 December 2017 already. I've not received one phone call, sms or email communication stating that my account was being handed nor that I had been handed over and future queries are to be made with the Attorneys. In the last week I had a set up a debit order with Edgars accounts department in order to maintain my payments. Why was it not communicated to me then that my account was no longer with Edgars. I called the Attorneys and the VERY RUDE consultant told me that Edgars had the right to hand me over without my knowledge or any communication. I know my rights and know that the consumer protection rights act would say different. I urgently require your attention to the matter. Regards, NS Carroll (Gibson) **********