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ruvimbo M

1 reviews | Active since Dec 2014

09 Nov 2017, 10:18

NO/LATE DELIVERY Order #***

I would like to know why my order has not been delivered and why nobody at the call center does not know when it will be delivered? Edgars has the money in their pocket,but has no courtesy of informing customers about the delays in the delivery of online purchases. This is bad customer service and will be the last time i order from red square online or any edgars stores. Surely Edgars can do something for us to get our purchases!!!!!!!!!! NOT ACCEPTABLE AT ALL.

0
Replies (2)
Edgars
Edgars's reply09 Nov 2017, 12:36
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply09 Nov 2017, 12:36
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,