RJ
Rae J
1 reviews | Active since May 2014
17 Aug 2015, 13:19
Nobody to assist
I went to Hemmingways Edgars to purchase a shirt. There was nobody on the floor to assist me. When I found someone I asked where the manager was he said up stairs when I got there they said downstairs. The fact that two branches do not have a standard item like a short sleeve white shirt is shocking.
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Replies (1)
Edgars's replyOfficial
19 Aug 2015, 12:52Hello Rae.Johnson,
Our attempt to contact you at 12:40 PM was unsuccessful.
Thank you for notifying us of the unpleasant experience at the above mentioned branch. That is certainly not the type of service that indicates our customers. Customers ate the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager was notified of the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please be advised our buyers will also be notified of your request for white shirts and concrete feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:40 PM was unsuccessful.
Thank you for notifying us of the unpleasant experience at the above mentioned branch. That is certainly not the type of service that indicates our customers. Customers ate the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager was notified of the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please be advised our buyers will also be notified of your request for white shirts and concrete feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply19 Aug 2015, 12:52
Official
Hello Rae.Johnson,
Our attempt to contact you at 12:40 PM was unsuccessful.
Thank you for notifying us of the unpleasant experience at the above mentioned branch. That is certainly not the type of service that indicates our customers. Customers ate the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager was notified of the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please be advised our buyers will also be notified of your request for white shirts and concrete feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:40 PM was unsuccessful.
Thank you for notifying us of the unpleasant experience at the above mentioned branch. That is certainly not the type of service that indicates our customers. Customers ate the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager was notified of the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please be advised our buyers will also be notified of your request for white shirts and concrete feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***