No wonder Edgars is going South!!!

Such revolting service from Edgars Online. I'm so furious as I write this. I made an online purchase on the 01st of May 2020 which was initially scheduled for a 3-5 day delivery. However, it was later said the order would take 3 weeks to receive. 3 weeks into making the order it was still "processing" with no shift in status at all. I then called to cancel & get a refund I was told the cancellation takes about 48hrs to process & 3 working days to get the refund. I've been emailing their customer service address with NO response whatsoever. I've been calling holding for LONG to still have no way forward about this. Last week Tuesday I spoke to an agent named Bokang & his manager Nonhlanhla who told me that the order was number 12 in the list to be canceled and it would we done by close of business. Once that is done I should expect my money his week (Mind you the order last week was STILL sitting on processing a whole MONTH later!?.

I checked the status of my order during the weekend and it miraculously changed to "order confirmed". Where it should have been changed to "ORDER CANCELED".

As we speak I have been on a call for over 50 minutes. put on hold for 60% of the call time STILL with no one willing to do what's right... No ONE!? What circus are you running there? I want my refund... I can't beg you for what is mine...

No wonder Edgars is going South. Because, ZERO customer service... ZERO!!!!!!!!!!!!!!!!!!!!!!!!!!!