SA
Susanne A

1 reviews | Active since Jun 2016

06 Jan 2019, 16:32

No wonder Edgars is going bust - quality and standard leave a lot to be desired

Edgars - you just lost another customer after almost 40 Years. At your Cresta branch you did away with the bedding and towel section from the retail store and moved it to Boardmans/Edgars Home. I have a voucher that entitles me to R200 off when I spend R1000 or more. I may not want to spend that amount on clothes or bedding only, but on a combination of both, yet I cannot take the items with me from your one store to the other to make up the value of R1000. Needless to say, I left my full purchase of R1035 at the till and walked out - I will not be forced to spend that amount of money on only one kind of merchandise - I was looking for bedding, towels and clothes. After almost 40 years of having been a customer of Edgars, I now shop elsewhere. No wonder Edgars is going bust - you no longer have the quality of merchandise you once had, yet charge a lot of money for clothes - I can get the same quality much cheaper at China Mall. Your shoe section looks like the one from Checkers - cheap and cheaply made (no quality) and in bulk. You no longer cater the same quality you once had nor the styles and fashion that is current and the sizes no longer seem to fit. It is no wonder Edgars is doing so badly and in dire straights financially - you have *********** buyers and quality control

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Replies (1)
Edgars
Edgars's reply07 Jan 2019, 08:23
Official
Dear Susanne

Thank you for sharing your experience with us.
We apologise  for the disappointment caused to you with the voucher that you have received .
We are sorry that the voucher cannot be split between two stores as the terms and conditions apply .
Should you  have any issues with the  quality of our merchandise that you have purchased from us , please discuss with our respective store managers who will assist you further .

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Kind regards

The Edgar's Customer Experience Team
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