No Value – Waste of Money With Edgars with the lack of knowledge of staff amongst different branches

Hi Sir/Madam

Edgars disappointment never seems to end. I bought a Soviet jeans from Edgars Sandton back in June and by September the zip was broken after slowly breaking apart. This jean I actually altered it at my own costs and had to return it due to defective product.

I returned the defective product and took another jean , fitted it and I asked a staff member if Edgars will do altering and was told “NO”. This new jean again I had to bear the cost of the altering from my own pocket even though the initial jean was defective.

My recent visit to Mall of Africa Edgars where I tried on another pants and was told that “YES” Edgars has done altering for “FREE” for a while and this is also true at the Sandton store.

This is disappointing that the lack of knowledge of staff has cost me unnecessary costs firstly on the defective product and then again on the replacement which could have been done by Edgars. I will not shop here again as I feel the customer goodwill and expected knowledge of the staff is lacking. I will pay my account monthly and stop shopping at Edgar’s

Thanks Presh