1 reviews | Active since Dec 2016

13 Feb 2018, 08:42

No use bringing matters to their attention

A while ago my dad received an unsolicited telemarketing call at 10pm! Then a few weeks ago I received several calls from the same automated system late at night. I posted on the Edgars Facebook page and have yet to receive a response. I indicated that I did not wish to receive these calls and that calling so late was totally unacceptable! Yet today I received another call! I am disgusted with the lack of response from Edgars and the total disregard for the fact that people may be sleeping at 10pm! Your calls are totally unreasonable and absolutely infuriating! And clearly your customer service is severely lacking! Why have a Facebook page if you aren't going to respond to those who post?!?! Edgars, you have failed the public! Telemarketing is infuriating at the best of times but now you have an automated system and you allow calls all hours of the night. TAKE ME OFF YOUR SYSTEM! I HAVE A RIGHT TO ASK YOU TO DO SO AND BY NOT COMPLYING WITH MY REQUESTS YOU ARE IN VIOLATION OF THE LAW!!!

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Replies (2)
Edgars
Edgars's reply13 Feb 2018, 15:19
Official

Thank you for making contact with us .We apologise for the frustrations and inconvenience caused .Please can you contact our customer service team on ***with the number that you are being called from for further assistance .***/GO

Kind regards

The Edcon Customer Experience Team

's update13 Feb 2018, 15:27
Reviewer Update
Unable to call as I work full-time