no update on shipping address even after asking for one

<p>good day</p> <p>i bought things online last week thursday and had selected my houme address as the shipping address. just after i got confirmaation of order i called ***to change my adress to the wonderboom store and also return 1 shirt i bought. the lady i spoke to said she had escalated this to the online shopping dept to do the necessary changes and she will email me the reference number of my querry. to date she has not and i have just being called by Robert from fast and furious who has delivered the items i purchased to my house which means the change was not done .</p>