ME
Marcelle E
1 reviews | Active since Oct 2009
25 Mar 2015, 09:24
No thank you to loyalty card
I went to Edgars at the Kollonade yesterday afternoon around 17h30. When I proceeded to pay, the cashier repeatedly informed me that I have to have a loyalty \Thank-U"card. I refused and said I just wanted to pay for the items. She kept persisting"
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Edgars's replyOfficial
27 Mar 2015, 16:04Hello Marcelle79,
Thank you for raising your apprehensions with us. Kindly note once the customer join the loyalty points programme they will earn points each time they purchase at our stores. However, customers are not imposed to join the loyalty programme. We apologise for the unpleasant experience you had with the cashier. The store manager was notified and we assure you this won't happen again.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note once the customer join the loyalty points programme they will earn points each time they purchase at our stores. However, customers are not imposed to join the loyalty programme. We apologise for the unpleasant experience you had with the cashier. The store manager was notified and we assure you this won't happen again.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply27 Mar 2015, 16:04
Official
Hello Marcelle79,
Thank you for raising your apprehensions with us. Kindly note once the customer join the loyalty points programme they will earn points each time they purchase at our stores. However, customers are not imposed to join the loyalty programme. We apologise for the unpleasant experience you had with the cashier. The store manager was notified and we assure you this won't happen again.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note once the customer join the loyalty points programme they will earn points each time they purchase at our stores. However, customers are not imposed to join the loyalty programme. We apologise for the unpleasant experience you had with the cashier. The store manager was notified and we assure you this won't happen again.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***