NO STOCK - NO REFUND - SHOCKING SERVICE

Item: Edgars
Rating: 2
Author: Belinda F

Following my complaint I was assured that it was being dealt with. The order was cancelled on the 7 December 2015 due to no stock available. I was assured I would be refunded within 48 hours, to date I have not been refunded. I phone numerous times a day, I either can't get through or when I do get through I get cut off.<br> Promises to phone me back never materialise. This is absolutely the worst service I have ever experienced.<br> <br>

Helpful (0)

Replies (1)

Edgars's replyOfficial

19 Dec 2015, 11:20

Hello Lindyrose,

Thank you for bringing this matter to our attention. Please note we have referred this query to management to address as it has been prolonging. We can imagine the frustration and inconvenience caused, but we assure you concrete feedback will be given to you regarding your refund.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply19 Dec 2015, 11:20

Official