1 reviews | Active since May 2016
No stock and unfriendly staff
So I had a workshop at Melrose Arch on Tuesday 12 September, I mention that because I am unsure of whether the service i received was whether i was dressed down or not. None the less i went into Edgars Melrose Arch, from the door the only person who was friendly was the security guard, he greeted us with a smile and even said goodbye with a smile, note on only person in the entire store. I went to the infants department because i was looking for short sleeved onsies for my boy size 18-24 and there was none in the whole store. The store does not have many customers but please dont think there is any staff who will rush to your aid, they just stand there and have conversations amongst themselves, eventually my friend went to ask a lady nearby and she said they had none, i'm suprised for the lack of stock in a premium store. I then proceeded to the clinique counter, where when i asked about the even better dark spots correcter, the lady told me the clinique consultant was not there, perhaps i can go to truworths where the clinique consultant is there for the day and she might be able to help me. Such service had me wondering why I even have an account with this brand, will not be going bac****
We have sent forward the complaint to the Edgars Melrose Arch management to address as our valued customer is not happy that the consultants were not helpful even though the store was not very busy and they advised our customer to visit our competitors for what they were looking for, this was reported during our telephonic discussion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
We have sent forward the complaint to the Edgars Melrose Arch management to address as our valued customer is not happy that the consultants were not helpful even though the store was not very busy and they advised our customer to visit our competitors for what they were looking for, this was reported during our telephonic discussion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***