JH
Janine H

1 reviews | Active since Jan 2014

19 Feb 2015, 15:58

No stock and no service, surprised?

Hi, <br> <br> I am horrified in todays economic climate to find that what I believed to be a reputable chain store has proved to have such blatant disregard for it's consumers. I have tried to express my dissatisfaction but due to lack of space I am forced to bullet my complaint: <br> <br> * An experience of no service and staff expressing unwillingness to assist in 2 stores <br> * Not one mens short sleeve work shirt in Beacon Bay or Hemmingways in the middle of summer <br> * Not one item of clothing in Beacon Bay for 12 - 18 months or warm tops for 3 - 4 years. <br> * Being told in the B Bay store that they haven't had some of my requested ordinary items for years. <br> * H/Ways, much of the same thing and when requesting assistance, shrugging of shoulders and a vague look of \must I help you"was all we were faced with which was a shock in itself.<br> * I spent more time searching for staff to assist than shopping<br> * When attempting to buy a R2500 pair of sunglasses I was told that the lady had left and they would have to lose the sale"

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Replies (1)
Edgars
Edgars's reply20 Feb 2015, 12:43
Official
Hello Janine05,

It is with great displeasure to hear of the overall experience because Edcon is committed to giving service that is outstanding and the quality products that meet our customer's needs. Each feedback is important as it helps us to improve and we reassure you all concerns raised on this query will be addressed accordingly.

Please be advised the store manager will be notified of the unpleasant service rendered by the staff, and we assure you proper internal displinary measures will be followed and training will be given to the staff.

We guarantee you for a pleasant service next time you visit our store. The store manager will refer the matter of clothing to our buyers and concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
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