1 reviews | Active since Jan 2015
NO STOCK ( ***/GO Order # ***)
Item ordered on the 30 November 2017. I have called in twice to track the order and was assured that my order was placed and that the item will be delivered to the chosen store. Only to get an sms and email 4 days later stating that they are out of stock. When i called the contact centre , i was advised there is some ordering problem online (misleading the consumer). This kind of service is totally unacceptable (Why buy online ???). Why advertise online if there is an issue on the system ? This needs to be rectified and the consumer needs to offered other options for the inconvenience caused or deliver on the initial item.
Thank you for bringing this matter to our attention .We apologise for the frustrations caused to you with your online order .By copy of your mail we will advise our e-commerce manager so that corrective measures may be taken in order to rectify our shortfalls .
***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention .We apologise for the frustrations caused to you with your online order .By copy of your mail we will advise our e-commerce manager so that corrective measures may be taken in order to rectify our shortfalls .
***/GO
Kind regards
The Edcon Customer Experience Team