1 reviews | Active since Nov 2014
No statements, emails about Edgars club, calls
I have asked for statements on numerous occasions - no response to date, since inception of my account!!!<br> I did not ask to join Edgars Club. When I brought this to their attention, they promised I would be removed. I now receive emails all the time (which I didn't before while I was PAYING to be a club card member!!) I have not received a refund of club membership fees - for something I received nothing for and didn't want! I was never made aware of the fact that I pay a monthly fee in case of unemployment! This would have helped when I was retrenched. I constantly receive calls from *** which are dropped when I answer. What is going on at Edgars?? Please could someone contact me so that I can rectify these issues for once and for all!! Thanks!
As discussed telephonically it is with great displeasure to hear of the overall experience in regards to your statement request.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you.
Please be advised that your query has been submitted to our regional credit office for a thorough investigation purposes. Upon their findings feedback will be provided to you directly within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically it is with great displeasure to hear of the overall experience in regards to your statement request.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you.
Please be advised that your query has been submitted to our regional credit office for a thorough investigation purposes. Upon their findings feedback will be provided to you directly within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***