No statements, action will be taken

I went to Edgars in Paarl Mall on the 1st of May. I have been a customer of Edgars for more than 15years, and not once was my account ever in arrears or did I receive messages that my account will be handed over for further actions.<br> When I visited Edgars, I wanted to buy a jacket. Arriving at the counter, the lady informed me that I need to pay over a R1000 to buy and my account was in arrears more than R2000. <br> The last I received a statement was in Nov 2014. I've been paying R500 per month, because I didn't know what my instalment was. No one from Edgars ever contacted me regarding my account! Only when I registered on the online website, I started receiving sms'e stating that further action will be taken if I don't make an immediate payment! My contact details haven't changed, so why haven't Edgars contacted me re my account! I have also requested a detailed statement of my account form the customer care line, the online site, phoned the shop in the mall, but NO ONE has answered me as yet!!!!<br> This kind of service is PATHETIC and I will close my account and NEVER shop with Edgars again!!!!<br>