AH
Audrey H
1 reviews | Active since May 2015
15 May 2015, 08:14
\NO"Statements"""
To my surprise I received a letter from Edgars that my account is in arrears and that my payment history is on record with the Credit Bureaux. The facts are: I have not received any statements from Edgars since January 2015 and that statement reflected a credit balance (must be due to my poor payment history). After three calls to a 0860 number I was told they are sending out MMS's. Whatever that means I also have not received those. Although the account was in arrears with R366, I only had to pay R122 to be able to buy again. Account has been settled and again today I received a final notice that I will be handed over to Debt Collectors and guess what a SMS that they want to increase my credit limit. Not sure, is that now because of a bad payment history or a good one??? WHAT A JOKE, your service stinks. Next time when you want to hand me over please do check my payment history for the past 20+ years.
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Edgars's replyOfficial
18 May 2015, 16:17Hello Audrey1*#,
We tried contacting you at 03:51 PM and we couldn't reach you.
Thank you for raising your concerns with us. Kindly note your account is at a current state and not in arrears anymore. Please note the SMS notifications are sent when there is a default in payment, however, once the payment updates on the account then they will stop.
Please be advised the system has given you a new increase which you can go to the store to either accept or decline. The statements are emailed to the given email address. We apologise for the overall experience, but we assure you measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
If your require any further assistance, please do not hesitate to contact us on ***
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 03:51 PM and we couldn't reach you.
Thank you for raising your concerns with us. Kindly note your account is at a current state and not in arrears anymore. Please note the SMS notifications are sent when there is a default in payment, however, once the payment updates on the account then they will stop.
Please be advised the system has given you a new increase which you can go to the store to either accept or decline. The statements are emailed to the given email address. We apologise for the overall experience, but we assure you measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
If your require any further assistance, please do not hesitate to contact us on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply18 May 2015, 16:17
Official
Hello Audrey1*#,
We tried contacting you at 03:51 PM and we couldn't reach you.
Thank you for raising your concerns with us. Kindly note your account is at a current state and not in arrears anymore. Please note the SMS notifications are sent when there is a default in payment, however, once the payment updates on the account then they will stop.
Please be advised the system has given you a new increase which you can go to the store to either accept or decline. The statements are emailed to the given email address. We apologise for the overall experience, but we assure you measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
If your require any further assistance, please do not hesitate to contact us on ***
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 03:51 PM and we couldn't reach you.
Thank you for raising your concerns with us. Kindly note your account is at a current state and not in arrears anymore. Please note the SMS notifications are sent when there is a default in payment, however, once the payment updates on the account then they will stop.
Please be advised the system has given you a new increase which you can go to the store to either accept or decline. The statements are emailed to the given email address. We apologise for the overall experience, but we assure you measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
If your require any further assistance, please do not hesitate to contact us on ***
Kind regards.
Edcon customer experience team.
***
Best regards,