No statements

For the last year we never received statements. That did not bother me, cause I could get my statements online. But the last few months I could not get the statements online. I paid what I paid the last month and apparently that was not enough. So I got behind on my account. Now I received emails every week that my account is going to be handed over. But I pay each month. We requested a consultant that can speak afrikaans to phone us back, and each time they say they will request that. But after 3 months still nothing. We also want to cancell the club and some of the policies on the account. That was also requested but still no luck???? Now all of that ads up the amount that I am in arrears, so why pay for the things that was supposed to be cancelled???? I am sick and tierd of all the threads of the incompent people working for the call centre, they yell over the phone, dont want to give you a chance to speak, that only makes you angry and also to start yelling over the phone just to get your say.