No staff...no sale!
<p>I visited Edgars, Nelspruit - BesterBrown Center on Monday afternoon just on 4 o'clock. Took my time to look for a duvet inner - duck feathers..R1699. Looked for sheets - 3 x R259. I really took my time to match and look for what I wanted. When I wanted to pay I could find no staff member - I walked round and round - no staff member on the floor. I was not going to go down one floor as the escalators as usual is not working. I eventuallly, with the help of security found a person who called for staff. The were chit-chatting at the tills below...no client service, no care! I was furious and realised that Edgars dont need my business...staff are not serious about business....I was not going to walk after them or wait for ages again! I walked out and of a business whose service is more than appalling!!! No wonder our economy is so bad....unemployment so high...rasism due to this - staff dont take pride and managers are not visible!</p>
Thank you for bringing the above concerns to our attention.
As discussed telephonically we really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had with our Edgars Nelspruit store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your service experience will be addressed with the stores management team and the regional manager in order to implement corrective measures with immediate effect.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
As discussed telephonically we really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had with our Edgars Nelspruit store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your service experience will be addressed with the stores management team and the regional manager in order to implement corrective measures with immediate effect.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***