No staff in the departments

I went to Edgars Melrose Arch looking to purchase a gift this morning. I walked into the main entrance, and while waiting at the cosmetics section there was a lady. I asked if she could help me and she said she will fetch someone. For a very long time it was only myself and one security guard in the entire visible section and I waited and waited. I asked the security is there anyone else in the store and he asked me who I want to see and who I want to see and who I worked for. I politely responded to him and said that I was a customer who wants to purchase something but I needed assistance. He called someone on his radio and I waited and waited and eventually left the store empty handed and willing to go and spend my cash somewhere else. Exceptional service from a very reputable store!