cF
claire F
1 reviews | Active since May 2011
28 Jul 2015, 17:40
No staff around
This afternoon I went into your store in Hibernia street, George. After selecting what i wanted I went to the paypoint to pay only to find three people in the queue and not one cashier in sight. So, after walking around the store to find someone to help I found that the only people on the floor were the security guards. there was no floor staff, no managers and still no cashiers. this was at 4:45pm. I then put down what I wanted to buy and left the store.
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Edgars's replyOfficial
30 Jul 2015, 08:31Hello clairef,
Thank you for notifying us of the unpleasant experience at the above branch. This is a concern that needs to be addressed urgently. We pride ourselves in rendering excellent service, and when customers leave our store unattended, then measures need to be taken to avoid the re-occurrence of this nature. The Regional Manager was notified of this query and we assure you all concerns raised on this query will be addressed accordingly.
We assure you of a different experience next time you visit our store.
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant experience at the above branch. This is a concern that needs to be addressed urgently. We pride ourselves in rendering excellent service, and when customers leave our store unattended, then measures need to be taken to avoid the re-occurrence of this nature. The Regional Manager was notified of this query and we assure you all concerns raised on this query will be addressed accordingly.
We assure you of a different experience next time you visit our store.
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply30 Jul 2015, 08:31
Official
Hello clairef,
Thank you for notifying us of the unpleasant experience at the above branch. This is a concern that needs to be addressed urgently. We pride ourselves in rendering excellent service, and when customers leave our store unattended, then measures need to be taken to avoid the re-occurrence of this nature. The Regional Manager was notified of this query and we assure you all concerns raised on this query will be addressed accordingly.
We assure you of a different experience next time you visit our store.
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant experience at the above branch. This is a concern that needs to be addressed urgently. We pride ourselves in rendering excellent service, and when customers leave our store unattended, then measures need to be taken to avoid the re-occurrence of this nature. The Regional Manager was notified of this query and we assure you all concerns raised on this query will be addressed accordingly.
We assure you of a different experience next time you visit our store.
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,