PO
P O
1 reviews | Active since May 2013
14 May 2015, 14:21
NO SLIP NO EXCHANGE!
Seriously DISSAPPOINTING!<br> <br> My husband had spoiled me with a MANGO dress & pants which Ifeel is rridiculously expensive especially for one who doesnt fuss over brands. My husband is presently on a business trip & won't be able to get a statement from the bank me & I'm afraid to keepit longer as i have 3kids & its pricey. When I had gone to N1 city & Canal walk they refused to exchange the items or evenload the cash onto a gift card to use at a later stage. I feel this is unacceptable, should it be damaged then what? So what do I do now?
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Edgars's replyOfficial
15 May 2015, 14:10Hello Outshoorn,
Kindly note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention.
Please note that our terms and conditions do state that, for an exchange to be granted, the item purchased needs to be returned along with the original proof of purchase, in its original resalable condition with tags attached and within the 30 day period.
The exchange was therefore declined by our stores as no proof of purchase could be produced as per our terms and conditions.
However, kindly contact our customer experience department, quote ***/GO and advise if the item is still in its original condition with the tags still attached and we will forward your query to the Store manager of Edgars N1 city to advise.
Feedback will then be provided to you.
Kind Regards
The Customer Experience Team
***
Kindly note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention.
Please note that our terms and conditions do state that, for an exchange to be granted, the item purchased needs to be returned along with the original proof of purchase, in its original resalable condition with tags attached and within the 30 day period.
The exchange was therefore declined by our stores as no proof of purchase could be produced as per our terms and conditions.
However, kindly contact our customer experience department, quote ***/GO and advise if the item is still in its original condition with the tags still attached and we will forward your query to the Store manager of Edgars N1 city to advise.
Feedback will then be provided to you.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply15 May 2015, 14:10
Official
Hello Outshoorn,
Kindly note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention.
Please note that our terms and conditions do state that, for an exchange to be granted, the item purchased needs to be returned along with the original proof of purchase, in its original resalable condition with tags attached and within the 30 day period.
The exchange was therefore declined by our stores as no proof of purchase could be produced as per our terms and conditions.
However, kindly contact our customer experience department, quote ***/GO and advise if the item is still in its original condition with the tags still attached and we will forward your query to the Store manager of Edgars N1 city to advise.
Feedback will then be provided to you.
Kind Regards
The Customer Experience Team
***
Kindly note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention.
Please note that our terms and conditions do state that, for an exchange to be granted, the item purchased needs to be returned along with the original proof of purchase, in its original resalable condition with tags attached and within the 30 day period.
The exchange was therefore declined by our stores as no proof of purchase could be produced as per our terms and conditions.
However, kindly contact our customer experience department, quote ***/GO and advise if the item is still in its original condition with the tags still attached and we will forward your query to the Store manager of Edgars N1 city to advise.
Feedback will then be provided to you.
Kind Regards
The Customer Experience Team
***
Best regards,