JZ
Jabulile Z
1 reviews | Active since Aug 2011
20 Apr 2015, 10:47
No size 13 - school wear
Good Day,<br> <br> I am so disappointed to learn that Edgars does not have size 13 for girls on Oxford pants item no. ***6, how do you decide not to make that particular size? The most annoying part is that I had to go to 6 different malls to exchange then I wouldn't find it, upon calling customer service that is when it is declared that they do not have this size.<br> <br> My advise would be to make means to get this size on your stock :-(
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Edgars's replyOfficial
22 Apr 2015, 10:24Hello jabulilezu,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, we can understand how frustrating it is to look for an item and not find it in the size you are looking for, as we always want you to leave our stores satisfied.
Thank you for alerting us of your concerns as it is feedback like yours that helps us improve on our service.
Your patience and honest feedback is greatly appreciated.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, we can understand how frustrating it is to look for an item and not find it in the size you are looking for, as we always want you to leave our stores satisfied.
Thank you for alerting us of your concerns as it is feedback like yours that helps us improve on our service.
Your patience and honest feedback is greatly appreciated.
Kind Regards
The Customer Experience Team
***
Edgars's reply22 Apr 2015, 10:24
Official
Hello jabulilezu,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, we can understand how frustrating it is to look for an item and not find it in the size you are looking for, as we always want you to leave our stores satisfied.
Thank you for alerting us of your concerns as it is feedback like yours that helps us improve on our service.
Your patience and honest feedback is greatly appreciated.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, we can understand how frustrating it is to look for an item and not find it in the size you are looking for, as we always want you to leave our stores satisfied.
Thank you for alerting us of your concerns as it is feedback like yours that helps us improve on our service.
Your patience and honest feedback is greatly appreciated.
Kind Regards
The Customer Experience Team
***