No settlement letter

<p>I have settled my Edgars account but it has not reflected on my credit record, I have been calling Edgars call centre since last week for a settlement letter but they are giving me run arounds they always tell me that it will be emailed to me shortly, I waited and waited I also went to one of the Red square branches in Rivonia they said they have called head office and they will send it shortly but it has been days now I haven't got any settlement letter. This is affecting me in a very bad way because my bond application is being declined by different banks due to Edgars arrears which I have already settled, it is not my problem that Edgars takes time to update payments the least they can do for customers like my self is to speed up the process of sending settlement letters, I have used almost R200 airtime calling their customer service centre just to get the settlement letter. Will you kindly assist me Edgars this is rather urgent </p>