1 reviews | Active since Mar 2013
No service with online accounts or new app
I was so exited to see that Edgars launched an application with nifty features, only to see that my registration was done in the wrong way. I used my card number and not my account number and there's no option to change that. I tried to use the Internet based log in but that also doesn't help. I used the feedback option on the application and to date haven't received ANY feedback. I then used the internet feedback option and I received a reply for additional information but there was no return email so I send all the information again via the internet feedback option. NO response to date. <br> <br> Edgars, have you looked at the feedback of you app? MOST of the users are complaining but you don't take notice or don't give feedback. I've seen other companies give feedback to their users in the comment space. <br> <br> PLEASE look at the app AND help me to get my app working!
Our attempt to contact you at 03:19 PM was unsuccessful.
Kindly note we discovered that you have 3 online profiles and you need to have one. We currently need to know which one you want to use so may validate it. Kindly send us an email at *** or contact us on the below number so we may suspend the other two profiles.
Please quote your reference number so we may assist you further. We apologise for the overall experience.
Please find your reference number: ***/GO
I
f you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 03:19 PM was unsuccessful.
Kindly note we discovered that you have 3 online profiles and you need to have one. We currently need to know which one you want to use so may validate it. Kindly send us an email at *** or contact us on the below number so we may suspend the other two profiles.
Please quote your reference number so we may assist you further. We apologise for the overall experience.
Please find your reference number: ***/GO
I
f you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
