No service on OTA query

Item: Edgars
Rating: 2
Author: Royden O

After not being able to purchase any airtime for more R100. I have queried about my transaction limits with regard to OTA airtime purchases on the OTA cellphone system at an Edgars store, the OTA call centre and the accounts department. I have had no luck with regard to having my limits checked or increasing them. All i have been receiving is dead ends, transfers and bad service. Whats the point of having the service if i cannot utilise it.

Helpful (0)

Replies (1)

Edgars's replyOfficial

25 Apr 2015, 17:03

Hello Royden1252,

Thank you for bringing this matter to our attention. Kindly note your query will be referred to the RMCS department for intervention and after reviewing this matter, concrete feedback will be given to you shortly.We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Edgars's reply25 Apr 2015, 17:03

Official