1 reviews | Active since Mar 2009
No Service, no staff
I was at Red Square in Norwood Mall a few weeks ago. The Clarins lady answered one question then ran into the back before I could ask anything else. Not a problem, I found what I needed. When I wanted to pay the other staff member was standing outside the door chatting. She looked me and carried on chatting. The security lady called her to help me and she again looked at me and carried on talking. So I put the product down and walked out telling her I'll go somewhere else where I get service. She said ok. The Clarins lady did come after me in Woolies and apologised even though it wasn't her fault. I went back and she helped me. she also wrote down a product she would order for me. I didn't get a call about this as yet.<br> Again I tried them yesterday. There was no staff in the shop and no service and empty shelves with barely any Estee Lauder products.<br> Why bother having this store open if you have no staff and no products available?<br>
Service is a priority at our stores and we must apologise for this lapse in service. Please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our stores and we must apologise for this lapse in service. Please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***