AA
Antionette A
1 reviews | Active since Sept 2013
27 Jun 2016, 09:07
NO SERVICE HELP
<p>My husband bought our phones from Kolonade Edgards. He has taken the insurance with the phones. He droppedhis phone and took the phone back to Edgars for repairs. This was 4 weeks ago. He is sitting without a phone and are frustrated that we are houors on the phone with them or we have to drive there weekly (when phone is not answered) to find out theres no progress... What do we have to do to get the phone repaired!!!!</p>
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Replies (2)
Edgars's replyOfficial
28 Jun 2016, 08:58Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise.
We are currently liaising with the store manager with regards to the time taken on your cell phone repairs.
Once we have received feedback I assure you further communication will be provided to you. Your reference is ********** 187/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply28 Jun 2016, 08:58
Official
Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise.
We are currently liaising with the store manager with regards to the time taken on your cell phone repairs.
Once we have received feedback I assure you further communication will be provided to you. Your reference is ********** 187/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
28 Jun 2016, 08:58Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise.
We are currently liaising with the store manager with regards to the time taken on your cell phone repairs.
Once we have received feedback I assure you further communication will be provided to you. Your reference is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply28 Jun 2016, 08:58
Official
Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise.
We are currently liaising with the store manager with regards to the time taken on your cell phone repairs.
Once we have received feedback I assure you further communication will be provided to you. Your reference is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,