1 reviews | Active since Feb 2014
No SERVICE FROM EDGARS
I purchased a GHD at Edgars Clearwater Mall on the 30/09/2012. I was told the GHD was a limited edition Pea**** Blue and the sales lady told me that the unit comes with a lifetime warranty.<br> <br> 1. My wife registered the unit when we got home.<br> 2. On the sales slip the unit does not have the number of warranty years. Until last week by GHD when I called.<br> <br> In July 2014 my wife discovered that unit was melting at the one side of the heating plate she then call Edgars on the till slip thinking that she was calling GHD because on the till slip it had Edgars number instead of GHD. The lady that assisted my wife over the phone promised that she would get GHD to sort the unit out. It's been back and forth ever since. No one even got back regarding the problem.<br> <br> In November 2014 I went to Edgars my self and the service was pathetic. There was a lady called Willemina who insisted that I never bought the unit until she saw the till slip that I showed her. I was embarrassed by customers and because I'm in RETAIL I kept my cool. She then gave me the details for GARY ROM who I had to call myself. I'm tired of EDGARS at clear water I don't think I want buy at the store any more.
It is with great displeasure to hear of the overall unpleasant service you experienced at the above mentioned store, and for that we deeply apologise. Please note we have referred this query to the Regional Manager for intervention, as the matter has been prolonging. We assure you the Regional Manager will investigate and revert with concrete feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall unpleasant service you experienced at the above mentioned store, and for that we deeply apologise. Please note we have referred this query to the Regional Manager for intervention, as the matter has been prolonging. We assure you the Regional Manager will investigate and revert with concrete feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
