JZ
Johan Z

1 reviews | Active since Feb 2011

30 Nov 2016, 07:50

No Service, feedback

<p>I wrote an email to edgars, to complain about my statement online which is not updating at all. in my email to them i asked them should i go to hellopeter to voice my complaint or can they handle it without someone holding there hand. Seems they care less and less.</p> <p> </p> <p>There new website that holds your account info is really sub par.</p> <p> </p> <p>Every month i login to check how much i am suppose to pay, yet the system never updates, and now even when logging in and clicking on statements it takes me back to login as if i never did.</p> <p> </p> <p>Edgars has gone down the drain, edgars always was a prestigious business, now it is just another R5 store.</p> <p> </p> <p>On there website they have a "talk to us" link yet my mail comes back as undelivered, so there is no way to communicate than to actually go to an edgars and speak to an ...........</p>

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Replies (1)
Edgars
Edgars's reply14 Dec 2016, 08:22
Official

Thank you for making contact with us .We must apologise for the delayed response

As per our discussion your account profile has been updated and this will enable you to view your online statements .Kindly contact us on ***for any assistance .

Kind regards

Edgars Customer Experience Team