LB
Lushe B
1 reviews | Active since Feb 2013
18 Jul 2015, 10:55
NO SERVICE DELIVERY - too many lies
I noticed that I was being erroneously charged for a VIP account package which I never signed up for.<br> The call centre agent told me on 13 July 2015 that a recording will have to be listened to, to ensure that I did indeed not accept the product, and that the issue will be closed within 48 hours (2 full days). It's 5 days later, and still no feedback.<br> <br> Since the 13th, I have had NO feedback.<br> This type of service is disgusting, and seems to be Edgars new way of so called \service delivery". """
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Edgars's replyOfficial
20 Jul 2015, 10:59Hello LuB,
We would like to apologise that you were enrolled for Club VIP without your consent. Please be advised the membership has been cancelled and the amount debited has been reversed. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise that you were enrolled for Club VIP without your consent. Please be advised the membership has been cancelled and the amount debited has been reversed. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply20 Jul 2015, 10:59
Official
Hello LuB,
We would like to apologise that you were enrolled for Club VIP without your consent. Please be advised the membership has been cancelled and the amount debited has been reversed. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise that you were enrolled for Club VIP without your consent. Please be advised the membership has been cancelled and the amount debited has been reversed. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***