NO service at EDGARS

I have been struggling for 2 years to get a CELLC product off my account. I have never owned a CELLC sim card in my life. So why would I ask for CELLC data. Since beginning of this year, I saw on my statement that there is ANOTHER CELLC product on my account. I was advised that I cannot cancel my account with Edgars, before I cancel this "product of CELLC". The counter ladies would assist me in phoning EDGARS somewhere, I will speak to a lady over the phone, and then the popular responses of: "system is offline", "I am contacting the wrong centre", " I can not assist", and so the list goes on.

So how long do I need to be quiet and ignore this ridiculous service I received.