No service at customer care
<p>Someone made an EFT payment on my behalf and the proof of payment shows the account no as a reference. I have been trying to confirm if they have received the payment since Monday every day until Thursday (yesterday). I have sending them emails ********** ********** ********** still one had bothered to even acknowledge my emails. I am highly disappointed with this. Why provide emails for support if no one bothers to even respond?</p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number ********** 200/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number ********** 200/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
What an appalling service your company has!!!!! I have just received an email from Zotha Ndlovu. He/she does not even acknowledge that I was ignored all this week regarding this. No apology or anything. You guys need to get your act together and get qualified staff to deal with your customers. I will be closing my account as soon as it is paid up and I will see to it that my family members close theirs too.
NO ONE even bothered to check all the other emails which I sent to you because I had attached everything there.
This is what was sent to me:
Good day,
Account number: *************
In response to your recent communication regarding the above mentioned account, please note that the last payment on the account was on the 23.07.2016 of R.....
Please kindly supply us with the proof of payment of the payment that has not updated on the account in order to assist accordingly.
Should you require further assistance do not hesitate to contact us.
Regards
Zotha Ndlovu
Customer Services Administrator| Regional Credit Office Durban
Telephone +***2 | Fax +***6 |Email **********
What an appalling service your company has!!!!! I have just received an email from Zotha Ndlovu. He/she does not even acknowledge that I was ignored all this week regarding this. No apology or anything. You guys need to get your act together and get qualified staff to deal with your customers. I will be closing my account as soon as it is paid up and I will see to it that my family members close theirs too.
NO ONE even bothered to check all the other emails which I sent to you because I had attached everything there.
This is what was sent to me:
Good day,
Account number: *************
In response to your recent communication regarding the above mentioned account, please note that the last payment on the account was on the 23.07.2016 of R.....
Please kindly supply us with the proof of payment of the payment that has not updated on the account in order to assist accordingly.
Should you require further assistance do not hesitate to contact us.
Regards
Zotha Ndlovu
Customer Services Administrator| Regional Credit Office Durban
Telephone +***2 | Fax +***6 |Email **********