1 reviews | Active since Sept 2015
NO SERVICE AT CASHIER COUNTER
ON TUESDAY MORNING I WENT TO EDGARS IN OUDTSHOORN TO EXCHANGE CLOTHES THAT I HAVE BOUGHT PREVIOUSLY. AFTER FINDING A NEW ITEM I WENT TO THE CASHIER, THE SHOP WAS VERY QUIET AND I WAS THE ONLY PERSON IN LINE FOR THE CASHIER . AS I WAS COMING TOWARDS THE COUNTER THE CASHIER LOOKED AT ME AND WALK AWAY AROUND THE CORNER TO THE SHOE DEPARTMENT. I THOUGHT SHE WILL COME BACK. AFTER A WHILE ANOTHER LADY CAME FROM THE BACK AND I ASKED HER IF SHE CAN HELP ME. SHE SAID SHE WILL CALL THE CASHIER. STILL NO SERVICE. AS I WAS WAITING A LONG TIME THE SAME LADY CAME BACK TO THE COUNTER THAT I HAVE ASKED WHO CAN HELP ME, SHE ASKED IF I WAS NOT BEEN HELP YET. I SAID NO!!!! SHE SAID THE CASHIER IS AROUND THE CORNER, WHEN I WALKED AROUND THE CORNER THE CASHIER WAS SITTING ON A CHAIR CHATTING ON HER CELLPHONE. I HAVE ASKED HER WHEN IS SHE COMING TO HELP ME AND SHE WAS LOOKING AT ME AND STILL CHAT ON HER PHONE. BY THAT TIME I WAS FURIOUS I HAVE ASKED THE SECURITY GUYS AT THE DOOR WHO IS THE MANAGER AND WANT THE CONTACT NO. THEY DID NOT HAVE THE NO. THEY CALLED CARON TO HELP ME. SHE TOLD ME HER FRUSTRATION WITH THE STAFF ALSO AND GAVE ME HAYLEY'S NO. I CALLED HER NO REPLY TILL TODAY.<br> THIS IS UNACCEPTABLE
It is with great displeasure to hear of the unpleasant shopping experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to the store manager to address, as we believe this query could have been handled in a different light. The store manager will address this matter with the staff and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The store manager will be in contact with you shortly. We sincerely apologise for the overall experience.
Your reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the unpleasant shopping experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to the store manager to address, as we believe this query could have been handled in a different light. The store manager will address this matter with the staff and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The store manager will be in contact with you shortly. We sincerely apologise for the overall experience.
Your reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***