SS
Sozon S

1 reviews | Active since Jan 2016

28 Jan 2016, 16:24

No Service at all...

As I walked into Edgar's V&A I went to Aldo in the men's department. I waited with a shoe in my hand for 5 minutes before I began to ask for assistance, with no avail. I began to search the entire floor for help however no one step forward to offer assistance. I notice that there were 3 people standing at 1 till behind cash desk. I dropped the shoes and walked away. I processed to Forever New where I saw a lovely dress for my mother, this time I said out loud \do you have this in different sizes"to get the lady's attention who was dressing a doll in the area but again she did not even look my way. By this time I have had it with the service in the store and processed to asked out loud \""is there a Manager here I can speak\"" but no came forward to assist me. I thought I would give the store another chance to redeem themselves by going to Sunglass Hut. What a mistake. Not only did the consultant not acknowledge me walk to your Studio Q Area with the sunglasses on my face. This was for me more shocking as I could have walked out the store with a R5000 pair of sunglasses because no was watching me. Now I understand why Edcon as a company is not making money."""

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Replies (1)
Edgars
Edgars's reply03 Oct 2016, 13:58
Official

Due to system error your query was not received and responding to in time, Should your query not be resolved please contact the Edcon customer experience team on ***for further assistance.