1 reviews | Active since Oct 2009
NO SERVICE AND COULDN'T CARE LESS
<p>I wrote on Hellopeter on 18 August 2016 hoping to get a response from some person at Edgars. I resorted to going this route after visitng several Edgars stores and emailing customer service, without receiving any feedback regarding my request. To date I have yet to receive a reply to any of my requests.</p> <p>When I read all the complaints against Edgars, you would think there would be some concern from managment???When I visit an Edgars store, there is staff all over, but when you approach someone for help, it is either "this is not my department" and walk away, or the ones behind the counter "my computer is not on"???? and they just stand there.</p>
Thank you for making contact with us regarding the lapse in service from our stores. We apologise for the frustrations and inconvenience caused to you which is unacceptable for our staff not taking responsibility to assist customers in any department within the store .Kindly speak to the manager should your encounter this problem again in our stores .
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
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Thank you for making contact with us regarding the lapse in service from our stores. We apologise for the frustrations and inconvenience caused to you which is unacceptable for our staff not taking responsibility to assist customers in any department within the store .Kindly speak to the manager should your encounter this problem again in our stores .
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***