1 reviews | Active since Nov 2013
no service
Dear sir / ,madam<br> <br> during January i received an e-mail saying i qualify for a credit increase,with excitement i went to Kimberley legit store to find out the procedures cause i so love edcon,the lady who explained to me was very nice,on the 25th of January i went to legit kimberley with my 3 months banking statement for credit increase and to pay my account,the sales lady did fax the banking statement and i was told to wait 30 minutes which i did,received a call after that 30 minutes and i was told to wait a day cause they cant find my bank statement,i went back again to legit after a day and the sales lady called the credit office and she was told i must wait for a call within the next 48 hours,its over a week now and I'm still waiting,i personally think that the new method of credit increase must be improved yet believing the old method was way much better cause the credit was increased automatically
Thank you for notifying us of your experience.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. Could you kindly visit Edgars Kimberly in order to re-submit the documents from the store to our regional credit office. Once your query has been finalised you will be contacted for confirmation.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you for your patience.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for notifying us of your experience.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. Could you kindly visit Edgars Kimberly in order to re-submit the documents from the store to our regional credit office. Once your query has been finalised you will be contacted for confirmation.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you for your patience.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,