PS
Pieter S

1 reviews | Active since Mar 2010

13 Nov 2016, 06:24

No service

<p>We visited Edgars in the Diamond Pavillion Mall Kimberley on 12 November 2016 looking for running shoes and all sizes bigger or smaller than the needed sizes were on display, upon asking an employee of Edgars if they can assist us the person stated "it is not my section" and walked away. There were nobody willing to assist and i walked to the pay point to pay my account........3 ladies chatting and ignoring the line of people with one cashier assisting customers. This is pathetic service and Edgars state in the local papers they upgrade...maybe they upgrade the store appearance but customer service downgraded. Somebody in Edgars head office should visit this store and explain to the employees every customers entering the store contribute to their salaries</p>

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Replies (1)
Edgars
Edgars's reply14 Nov 2016, 10:51
Official

Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to the lack of assistance. We have addressed this incident with the store manager , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,